Terms & Conditions

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Our products

All our products are handmade, which makes them unique, therefore shades and tones may vary due to is the natural colour of the materials used. This enhances the beauty of our products.

Price, taxes and payment

All prices are current and displayed on the site. You will be asked to confirm the final payment before placing your order.

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All prices include VAT. Shipping costs will be broken down in the shipping basket.

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Orders can be placed 24 hours a day, 7 day a week.

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Payments can be made with debit/credit card or through Paypal, one of the easiest and most secure platforms. A Paypal account is easy to set up, visit their website and follow their instructions. 

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For other forms of payment, you can email us at hola@bekimaya.com and we will help you in the best possible way we can.

Shipping and returns

Delivery: this varies for each product, estimated times can be seen by clicking on the product. 

Shipments will be sent to the delivery address you indicate on Paypal. Th courier will deliver during working hours, we therefore advise that you give an address at which you will be available during the day.

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At the moment we only ship to Spain and Portugal (no islands except Balearic islands). For other national deliveries and international shipments please drop us an email at hola@bekimaya.com and we promise to try our best to get your products to you.

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If for any reason you   are not satisfied and would like to return your purchase you may do so within 7 calendar days of receipt of the goods. For this, we ask that in the first instance you email us at hola@bekimaya.com starting your order reference number. We will then get back to you and let you know to proceed.

To comply with the refund period, the communication regarding the return of the purchase must be sent before the corresponding deadline expires.

In the event that the goods we have supplied are faulty or damaged, Kimaya will be replace the goods with no further delivery charge and refund the return postage costs.

In the event that the return is due to reasons not attributed to Kimaya such as a change of opinion or error when making the purchase, it is your responsibility to return the product in perfect conditions and in the original packaging  without undue delay and no later than 15 calendar from the delivery date. Kimaya will refund your money in full (except shipping costs). You are responsible for return shipping charges that are not related to a defective product.

Once your return is received and inspected, Kimaya will process your refund, and a credit will process your refund, and a credit will automatically be applied to your original method of payment within 15 calendar days.

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Remember: by purchasing products from us, you declare that you have read and agree to these Terms & Conditions.

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